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  • KGAElaineCook

Customer Service Apprentice with Bath and North East Somerset Council (Yr 11) - Apply Now





Are you looking for your next step having just finished your exams or are you looking for a change in career? This could be an exciting opportunity to join the Neighbourhood Environmental Services team as a Level 2 Customer Services Apprentice. Our team is responsible for delivering services to residents and business on behalf of the Council.


What will the apprentice be doing?

  • Provide telephone cover for the office taking messages and responding to enquires, from members of the public, councillors, contractors and other council departments, to ensure a high level of customer service is delivered

  • Administer the “general waste enquiries”, “report it” and “Fix my street” requests from businesses and residents

  • Ensuring appropriate close down on reports once completed. Respond to businesses and residents with appropriate action by telephone and email as required

  • Provide general administrative support, such as photocopying, data inputting, scanning, laminating, envelope stuffing and word processing

  • Take minutes at meetings

  • Collect, open and distribute the post

  • Training on the job will be provided with the chance to also attend corporate training sessions

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard

  • The apprenticeship will be delivered as a combination of face to face and online

  • Functional skills in maths and English if required

What is the expected career progression after this apprenticeship?

  • The position is fixed term but there may be opportunity to apply for a vacant position should it be available.

Requirements and prospects

  • Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Team working Qualifications GCSE or equivalent English (Grade 4/C or above) Desired GCSE or equivalent Maths (Grade 4/C above) Desired

Things to consider

The post will be based in the operational depot sites in Bath and Keynsham. There may also be a requirement to work at The Civic Centre, Keynsham and other locations within the council as required.


Interviews will commence on Wednesday 2nd August.


To apply for this position, please click HERE

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